Return, Refund & Cancellation Policy

Every ibBan piece is checked before it is packed. We don't accept returns or exchanges, except when you receive a damaged, defective or wrong item.

Damaged, defective or wrong items

1. Contact us within 48 hours of delivery at ibbanindia@gmail.com or on WhatsApp +91 88025 05786.
2. Share your order number and clear photos of the item and the package. An unboxing video helps us resolve it faster.
3. Once we confirm the problem, we arrange the pickup at no cost to you and send a replacement. If a replacement isn't available, we refund you in full.

The item must be unused and unwashed, with its original tags and packaging.

Refunds

Approved refunds are made to your original payment method within 5–7 working days after we receive the item. For Cash on Delivery orders, we refund by bank transfer or UPI to the account you share with us.

Order cancellation

Orders are dispatched on the same day, so an order can be cancelled only before it is dispatched. Contact us on WhatsApp or by email as soon as possible. Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days. Orders that have already been dispatched can't be cancelled.

Contact

IBBAN INDUSTRIES PRIVATE LIMITED, Ratanpur Kalan, 6 KM Pakbara–Dhingarpur Road, Near SEZ, Moradabad 244102, Uttar Pradesh, India
Email: ibbanindia@gmail.com · Phone / WhatsApp: +91 88025 05786