Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how IBBAN INDUSTRIES PRIVATE LIMITED (“ibBan”, “we”, “us”), which runs www.ibban.in, collects, uses and protects your personal data when you visit our website or buy from us. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

What we collect

  • Contact and delivery details: name, phone number, email address, billing and shipping address.
  • Order details: products bought, order value, payment method and order history.
  • Payment details: payments are processed by our payment partners. We don't store your card, UPI or bank details.
  • Messages you send us by email, WhatsApp, phone or our contact form.
  • Device and usage data, such as IP address, browser type and the pages you visit, collected through cookies and similar technologies.

How we use it

  • To process, deliver and support your orders, including Cash on Delivery orders.
  • To send order confirmations and delivery updates by email, SMS or WhatsApp.
  • To answer your questions and handle complaints.
  • To send offers and news, only if you agree to receive them. You can unsubscribe at any time.
  • To prevent fraud, keep our website secure and improve it.
  • To meet legal requirements, such as GST invoicing and record keeping.

Who we share it with

We share your data only with service providers that help us run the store, and only as much as they need: Shopify (our e-commerce platform), our payment partners, the courier partners who deliver your order, and messaging and analytics services. We may also share data when the law requires it. We don't sell your personal data.

Cookies

We use cookies to keep your cart, remember your preferences and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the website may not work without them.

How long we keep it

We keep your data for as long as we need it for the purposes above, and as long as the law requires, for example for tax and accounting records.

Your rights

You can ask us to access, correct, update or erase your personal data, withdraw your consent, or nominate another person to exercise your rights for you. Email ibbanindia@gmail.com and we'll respond as the law requires.

Children

Our website is not meant for children under 18, and we don't knowingly collect their data without the consent of a parent or guardian.

Security

We use reasonable security measures to protect your data. No method of sending data over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact and grievances

IBBAN INDUSTRIES PRIVATE LIMITED, Ratanpur Kalan, 6 KM Pakbara–Dhingarpur Road, Near SEZ, Moradabad 244102, Uttar Pradesh, India
Email: ibbanindia@gmail.com · Phone / WhatsApp: +91 88025 05786

We acknowledge complaints within 48 hours and resolve them within one month.